Terms of Use
Last updated on: 01.07.2026
1.1 The website aaradhyasetu.com (the “Platform”) is owned and operated by SVSR Agencies LLP, a limited liability partnership incorporated in India under the Limited Liability Partnership Act, 2008 and having its registered office at:
This includes any of our affiliates, associates, assignees, or successors-in-interest as determined by us at our sole discretion and without requiring any prior notice or intimation to you (“Company”, “we”, “us”, or “our”). Your (“you”, “your”, or “user”) use of the Services (as defined herein) is subject to the terms and conditions (“Terms of Use”) as mentioned in the instant document.
1.2 Please read these Terms of Use, along with the Privacy Policy available at https://www.aaradhyasetu.com/privacy-policy and all other rules and policies made available or published on the Platform as they shall govern your use of the Platform and the services provided thereunder.
1.3 By using or visiting the Platform, you signify your acknowledgement and agreement to these Terms of Use and the Privacy Policy.
1.4 These Terms of Use are an electronic record as per the Information Technology Act, 2000 (as amended/re-enacted) and rules thereunder (“IT Act”) and is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021. This electronic record is generated by a computer system and does not require any physical or digital signature.
We are engaged in the business of enabling devotees to book online puja and chadhava services performed at temples in India and Nepal, and to access devotional content including Panchang, Rashifal, and related religious information, from the comfort of their homes (“Services”). Puja videos and prasad are delivered to devotees following performance of the respective service.
By accessing, registering on or using the Platform, or otherwise having access to, receiving, and/or using the Services, you acknowledge to have read, understood and consented to be governed and bound by these Terms of Use and the Privacy Policy. If you do not accept or agree to any part of these Terms of Use or the Privacy Policy, your usage of the Services will be terminated.
4.1 Subject to these Terms of Use, we may offer to provide you with Services selected by you, solely for your own use, and not for the use or benefit of any third party. In case of any discrepancy in the Services, you must bring the same to our notice in writing, within a period of 7 (seven) days from the date of performance of the Services, failing which the Services shall be deemed accepted, fulfilled and satisfactorily completed.
4.2 You agree not to circumvent, disable or otherwise interfere with security-related features of the Platform or features that prevent or restrict use or copying of any restricted information.
5.1 Only persons who can form legally binding contracts under the Indian Contract Act, 1872 may access the Platform and avail our Services. Persons who are ‘incompetent to contract’ including un-discharged insolvents, are not eligible to avail our Services. If you are a minor i.e., under the age of 18 (eighteen) years, you cannot register and/or avail our Services.
5.2 You may, at your sole discretion, log into the Platform using your phone number or email address (“Login Details”).
5.3 Notwithstanding anything contained herein, you shall not:
By using the Platform, you represent and warrant that:
You hereby acknowledge and agree that in order to avail our Services, you explicitly agree to pay the charges in a manner and mode as notified to you by us. The said charge is subject to a periodic review and may be revised at our sole discretion.
All payments are processed through RBI-authorised third-party payment gateway providers. We do not store any card, account, or payment credential information.
At Aaradhya Setu, we are committed to ensuring the best experience for our devotees across Puja Services and Chadhava Services. We understand that sometimes unforeseen circumstances arise and therefore, we offer rescheduling and refund options based on the conditions outlined below.
Whenever possible, we encourage users to reschedule instead of cancelling to ensure they do not miss out on the sacred benefits of the services. For any concerns regarding refunds, contact us at: support@aaradhyasetu.com.
Refund requests are verified and evaluated strictly under the following criteria:
Non-Refundable: Discrepancies reported after 7 days of receiving the ritual video, or personal issues not highlighted before the service starts. No refunds will be processed if misuse of the policy is suspected.
Exceptions (Force Majeure & Technical Issues): In case of natural disasters, temple closures, or internal failures (e.g., missing video), we will either process a full refund or reschedule at no additional cost.
10.1 The Services will be provided on a best-efforts basis. We will make reasonable efforts to ensure you are able to use the Services without undue disruption, interruption, or delay.
10.2 By logging in, you consent to receive transactional updates, promotional materials and promotional communication from us. You can opt out at any time by writing to support@aaradhyasetu.com. By agreeing to these Terms, you unconditionally consent to us arranging calls/messages even if your number is listed under DND (Do Not Disturb) registries.
10.3 We disclaim any responsibility for any harm resulting from malware, viruses, or spyware affecting your devices through third-party networks.
11.1 You agree and acknowledge that we are, and we will always remain the sole owner of the Platform and its underlying software services. All features, designs, text, layout templates, sound recordings, graphics, and source codes are protected by intellectual property laws.
11.2 No content from this application may be copied, reproduced, reverse-engineered, or distributed without our explicit prior written permission.
The Platform contains links to third-party web pages or logistical distribution channels. We retain no operational oversight or regulatory accountability regarding external safety metrics, privacy configurations, or terms practiced by separate operators. Users are encouraged to evaluate external policies independently.
13.1 You agree to indemnify and hold harmless the Company, its partners, and employees from any losses, legal expenses, or claims arising from your breach of these Terms, misuse of the Platform, or infringement of third-party intellectual property rights.
13.2 To the fullest extent permitted by law, SVSR Agencies LLP shall not be liable for any indirect, incidental, structural, or consequential damages, including loss of profits, data, or goodwill. This includes network drops or digital streaming drops beyond our immediate infrastructure control.
We reserve the unilateral discretion to temporarily suspend or completely dissolve your profile account access permissions without prior warning if you are found breaching these Terms or participating in suspected illegal or fraudulent actions.
15.1 We hereby expressly state that the Services provided on the Platform are solely in relation to the Sanatana Dharma. You agree and acknowledge that such restriction is in no manner discriminatory towards other religious practices and shall not be deemed as disrespectful to other paths.
15.2 All rituals, offerings, and puja/chadhava services are provided for religious and cultural purposes only. Outcomes are a matter of personal faith and belief and are not guaranteed. We do not claim to cure medical conditions, remove black magic, or provide supernatural results. We do not encourage or tolerate any content involving witchcraft, voodoo, or tantrism. We do not provide medical or mental health advice.
15.3 The priests, pandits, and temple partners facilitating the rituals are independent third-party service providers and are not employees of the Company. Performance responsibilities rest with the respective providers.
15.4 Payments made to Aaradhya Setu are solely for fulfilling operational services, material offerings, and temple logistics. Payments are not eligible for tax deductions under Section 80G of the Income Tax Act.
These Terms of Use shall be exclusively governed by, interpreted, and enforced in accordance with the substantive laws of the **Republic of India**. Any legal disputes, structural conflicts, or arbitration proceedings shall be subject to the exclusive legal jurisdiction of the courts located at Kolkata, West Bengal, India.
If any provision of these Terms is found unenforceable, it will be limited to the minimum extent necessary so that the remaining clauses remain in full force and effect.
We reserve the right, at our sole discretion, to modify or replace any part of these Terms at any time by pushing updates live to the application layout. It is your responsibility to check these Terms periodically. Your continued usage constitutes complete acceptance of updated terms.
In accordance with the Information Technology Act, 2000 and rules framed thereunder, any query or complaint will be acknowledged within 24 hours by our Grievance Officer, with best efforts to fully redress within 15 days:
