Privacy Policy

The mobile application called 'Aaradhya Setu' ("App") is owned and managed by SVSR AGENCIES LLP, a Limited Liability Partnership incorporated under the applicable laws of India.

Aaradhya Setu is committed to respecting your online privacy and recognizes your need for appropriate protection and management of any information you share with us through the App.

This Privacy Policy ("Policy") explains how Aaradhya Setu collects, uses, stores, shares, and processes information relating to the services provided on the App.

This Policy is framed in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable laws and regulations in India.

By accessing or using the App, you agree to the collection and use of information in accordance with this Policy.

This Policy constitutes an electronic record under the Information Technology Act, 2000 and the applicable rules thereunder.

By accessing or using the App, you confirm that you are legally capable of entering into a binding contract under applicable law.

This Policy describes:

• The types of information collected by Aaradhya Setu
• How the information is used
• With whom the information may be shared
• Security measures adopted
• Your rights regarding your information

Aaradhya Setu reserves the right to modify this Policy at any time. Continued use of the App after such modifications shall constitute your acceptance of the revised Policy.

By using the App, you expressly consent to the collection, storage, processing, and use of your information in accordance with this Policy.

If you do not agree with this Policy, please do not use the App.

To access certain services, you may be required to register and create an account using credentials such as your mobile number, email address, or other authentication methods.

Personal Information

Personal Information may include, but is not limited to:

• Name
• Mobile number
• Email address
• Date of birth
• Gender
• Address
• Profile photograph
• Government-issued identification details (where required)
• Payment and banking information
• Donation history
• Temple booking details
• Puja booking details

Sensitive Personal Data or Information (SPDI)

• Passwords
• Financial information
• Payment instrument details
• Bank account details

Non-Personal Information

• Device information
• Browser type
• IP address
• Operating system
• App usage statistics
• Network and connection details
• Device identifiers

Usage Information

• Time spent on the App
• Pages viewed
• Features used
• Search queries
• Clickstream data
• Interaction patterns

Aaradhya Setu may collect Information when you:

• Register on the App
• Book pujas or temple services
• Make donations
• Contact customer support
• Participate in campaigns or surveys
• Update profile information
• Use services available on the App

Information may also be collected automatically using cookies and tracking technologies.

You acknowledge that all Information provided by you is voluntary.

Aaradhya Setu may use your Information to:

• Create and manage your account
• Process bookings and donations
• Facilitate temple and devotional services
• Provide customer support
• Improve user experience
• Send transactional notifications
• Send promotional communications
• Maintain security and prevent fraud
• Analyze trends and App performance
• Comply with legal obligations

We may also use aggregated and anonymized data for analytics, research, and business purposes.

Aaradhya Setu does not sell your Personal Information to third parties.

Information may be shared with:

• Temple authorities and service providers for fulfilling bookings
• Payment gateway providers
• Technology and infrastructure partners
• Legal authorities where required by law
• Affiliates and service providers assisting in operations

All third-party partners are expected to maintain confidentiality and data protection standards.

The App may contain links to third-party websites or services.

Aaradhya Setu is not responsible for the privacy practices, policies, or content of such third-party services.

Users are advised to review the privacy policies of such third-party websites before sharing any information.

In the event of a merger, acquisition, restructuring, or sale of business assets, your Information may be transferred to the acquiring entity subject to applicable laws.

You may:

• Access your Personal Information
• Update or correct your information
• Withdraw consent
• Request deletion of your account
• Opt out of promotional communications

Withdrawal of consent may affect your ability to access certain services.

You may request correction or updating of your Personal Information by contacting Aaradhya Setu through the contact details provided below.

Aaradhya Setu reserves the right to verify your identity before processing such requests.

Your Personal Information shall be retained only for as long as necessary:

• To fulfill the purposes outlined in this Policy
• To comply with legal obligations
• To resolve disputes
• To enforce agreements

Non-Personal Information may be retained for analytical and operational purposes.

The App may use cookies and similar technologies to:

• Remember user preferences
• Improve functionality
• Analyze usage patterns
• Personalize user experience

You may disable cookies through your device or browser settings; however, some App features may not function properly.

Aaradhya Setu adopts reasonable security practices and procedures to safeguard your Information against unauthorized access, disclosure, alteration, or destruction.

Security measures may include:

• Encrypted communications
• Secure servers
• Access controls
• Authentication systems
• Periodic security reviews

However, no method of transmission over the internet is completely secure, and absolute security cannot be guaranteed.

Users are responsible for maintaining the confidentiality of their login credentials.

The App is not intended for individuals who are not legally competent to enter into binding contracts under applicable laws.

If you use the App on behalf of a minor or another individual, you confirm that you are authorized to do so.

Aaradhya Setu shall not be liable for:

• Unauthorized access beyond reasonable control
• Internet-related vulnerabilities
• Third-party actions
• Force majeure events
• Indirect or consequential damages

Users may opt out of promotional emails and notifications by following the unsubscribe instructions included in such communications.

Transactional and service-related communications may still be sent.

Aaradhya Setu reserves the right to update or modify this Policy at any time.

Updated versions shall become effective upon posting on the App.

This Policy shall be governed by and construed in accordance with the laws of India.

Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts located at Kolkata, West Bengal.

In accordance with the Information Technology Act, 2000 and applicable rules, the Grievance Officer details are as follows:

Complaints relating to this Policy shall be addressed within a reasonable time in accordance with applicable law.

If you have any questions or concerns regarding this Privacy Policy, please contact: